Shipping Policy

      We are committed to providing you with a seamless and reliable shipping experience across all categories and vendors on our platform. This Shipping Policy outlines the terms, timelines, charges, and conditions associated with delivering products purchased from Hrishnali.

Shipping Coverage

Worldwide Shipping:
We deliver across the World, covering major cities, towns, and rural areas.

Shipping Partners

We have partnered with leading logistics providers, including but not limited to Delhivery, Blue Dart, Ekart, Xpressbees, DTDC, and India Post, and more, ensuring safe and timely deliveries.

Each order is assigned a logistics partner based on your delivery location, serviceability, and the nature of the product.

Order Processing Time

Standard Processing Time: 1-2 Business Days (Monday - Saturday, excluding public holidays).

For customized, made-to-order, or bulk items, additional processing time may apply. Specific timelines will be communicated at the time of order confirmation via sellers/vendors through the message center.

Delivery Timeframes

Note: Delivery times are estimated and may vary based on the seller’s location, product availability, courier limitations, and external factors such as weather or government restrictions. All dates and times are mentioned, excluding public holidays and customs, and other security checks timings. All our shipments and deliveries are created and managed by sellers themselves.

Shipping Charges

Domestic Shipping (India): All domestic shipments are free.

International Shipping: International shipping costs are displayed at the time of checkout. If not visible, please connect with sellers for charges via the seller's store page's > send message option.

Seller-Specific Shipping Fees: Some sellers may charge different shipping rates based on product type or location. These charges will be displayed at checkout. If not visible, please connect with sellers for charges via the seller's store page's > send message option.

Order Tracking

Once your order is dispatched, you will receive an email and/or SMS with your tracking ID and link.

You can also track your orders directly from your Hrishnali Account > My Orders section.

Tracking information typically updates within 24 working business hours after dispatch. (depends on partner network)

If not received within 48 working business hours, you can ask Vendors to share tracking details via the Hrishnali message center.

Note : We never recommend that our customers connect to vendors outside of the Hrishnali message center. We are not responsible for any kind of losses incurred by contacting vendors outside the Hrishnali message center.

Delivery Attempts

Our courier partners will make up to three (3) attempts to deliver your order.

In case of unsuccessful delivery (due to unavailability, incorrect address, or refusal to accept), the product will be returned to the seller.

Redelivery may be attempted upon request, subject to availability and additional shipping charges.

Delivery Address Guidelines

Please ensure that your complete shipping address, including PIN code and landmark, is accurate at the time of placing the order.

Once an order is placed, the shipping address cannot be changed.
In rare cases, if the address needs to be updated, please contact our support team immediately at support@hrishnali.com or through the Contact Us page before product shipping.

Packaging

We prioritize safe and eco-friendly packaging.

Fragile items are packed securely to prevent damage during transit.

In some rare cases of branded shipments (fulfilled directly by vendors), packaging may reflect the brand logo and design. {inside of Hrishnali packaging}

Delay or Non-Delivery

In rare cases of delay due to operational issues, natural disasters, strikes, pandemics, or regional disturbances, we will proactively inform you of the status.

If your order is delayed beyond the estimated time, you may choose to wait, request a cancellation, or seek alternative solutions suggested by the Hrishnali support team.

Damaged, Missing, or Wrong Products

If you receive a damaged, missing, or incorrect item: Raise a complaint through My Orders > Raise Issue or contact us within 24-48 hours of receiving the product.

Provide clear photos/videos to proceed faster than usual, along with the complaint.

After verification, appropriate action, such as replacement, refund, or reshipment, will be taken.

Bulk and Special Orders

For bulk orders, large furniture, appliances, or customized items, additional handling and shipping times may apply.

Customers will be informed at the time of purchase and through direct communication if necessary.

Restricted PIN Codes

Certain remote locations, restricted areas (military zones, border towns), and no-service areas may not be serviceable.

In such cases, orders may be canceled, and full refunds will be processed immediately (takes 7 business days to reflect in the account).

Ownership and Risk Management

Ownership of the product and risk of loss or damage transfer to you upon delivery.

Hrishnali is not liable for any loss after confirmed delivery.

Customer Support

For any shipping-related queries or issues:

Email: support@hrishnali.com

Contact Page: Contact Us

WhatsApp: +91 7775920064

Thank you for shopping with Hrishnali – Where Trust Meets Excellence.