At Hrishnali, we are deeply committed to protecting the privacy and security of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website, engage with our services, or interact with us through any other means. We are dedicated to maintaining transparency in our data practices and ensuring your privacy is respected at all times. By using Hrishnali, you consent to the collection and use of your information in accordance with this Privacy Policy. Please take a moment to read through this policy carefully to understand how we handle your data and the measures we take to protect it.
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1. Information We Collect
We collect various types of information in connection with your use of Hrishnali.com. This information may be provided directly by you or gathered automatically through our website’s technologies.
1.1. Personal Information
When you register for an account, make a purchase, or interact with our services, you may voluntarily provide us with personal information. This includes, but is not limited to:
Contact Information: Name, email address, phone number, and postal address.
Account Information: Username, password, and any profile details you provide.
Payment Information: Payment card details, billing address, and transaction details (handled securely via third-party payment processors).
Order Details: Information related to your purchases, including product selection, shipping preferences, and delivery address.
Communication Information: Any information provided when contacting our customer support, including chat logs, emails, or other communication records.
1.2. Automatically Collected Information
We may automatically collect certain information when you access our website or use our services. This includes:
Device Information: Information about the device you use to access Hrishnali.com, including IP address, browser type, device model, operating system, and device identifiers.
Usage Information: Details about your interaction with our website, such as pages viewed, time spent on the site, links clicked, search queries, and referring URLs.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and gather data about website usage. You can control the use of cookies through your browser settings.
1.3. Information from Third Parties
We may receive information about you from third-party services, such as social media platforms or payment processors, when you interact with our services through these channels or make payments via third-party gateways. This information is governed by the privacy policies of the third parties, and we recommend reviewing their privacy practices.
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2. How We Use Your Information
We use the information we collect to provide, improve, and personalize our services. Specifically, we may use your information for the following purposes:
2.1. To Process Transactions
Order Fulfillment: We use your personal and payment information to process your orders, facilitate payment, and arrange for shipping or delivery of your purchased products.
Account Management: Information provided during account registration is used to create and maintain your account, including secure login access, account preferences, and order history.
2.2. To Enhance User Experience
Personalization: We analyze your interactions and usage patterns to offer personalized product recommendations, targeted content, and tailored marketing messages.
Customer Support: Your contact and communication information allows us to respond to your inquiries, resolve issues, and provide customer support.
2.3. To Improve Our Services
Analytics: We use automatically collected data to analyze website traffic, monitor site performance, identify trends, and improve user experience. This includes using aggregated, non-personally identifiable information to gain insights into user behavior.
Feedback: Information provided via reviews, surveys, or feedback forms is used to enhance our product offerings and improve service quality.
2.4. Marketing and Promotions
Email Marketing: With your consent, we may send you promotional emails, newsletters, or updates about new products, services, and offers. You can opt-out of these communications at any time by following the unsubscribe link provided in the email.
Retargeting and Advertising: We may use cookies and tracking technologies to serve you targeted ads based on your browsing history and preferences. This helps us deliver relevant content and improve ad campaign effectiveness.
2.5. Legal and Security Purposes
Fraud Prevention: We use personal and payment information to detect and prevent fraud, unauthorized transactions, and other illegal activities.
Compliance: Your information may be used to comply with legal obligations, such as tax reporting, regulatory requirements, or responding to lawful requests from authorities.
Security: We use your data to protect against security threats, unauthorized access, and data breaches, ensuring the integrity of our systems and the safety of user information.
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3. Sharing and Disclosure of Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:
3.1. Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or providing other services essential to our business operations. These providers are contractually obligated to use your information only for the purposes of providing services on our behalf and to protect your data in accordance with this Privacy Policy.
3.2. Business Transfers
In the event of a merger, acquisition, or sale of Hrishnali or its assets, your personal information may be transferred to the acquiring entity as part of the business transaction. You will be notified via email and/or a prominent notice on our website if such a transfer takes place, along with any choices you may have regarding your data.
3.3. Legal Obligations
We may disclose your personal information if required to do so by law, such as in response to a subpoena, court order, or other legal processes, or if we believe that disclosure is necessary to protect our rights, prevent harm, or comply with an investigation or government request.
3.4. With Your Consent
In cases where you have provided explicit consent, we may share your information with third parties for specific purposes, such as when you agree to participate in a joint promotion or partnership offering.
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4. Data Security
We take your privacy and data security very seriously. We implement a variety of technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, or loss. These measures include encryption of sensitive data (such as payment information), secure data storage, firewalls, and regular security audits. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. In the event of a data breach, we will notify affected users and take immediate steps to mitigate the issue in accordance with applicable laws and regulations.
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5. Your Rights and Choices
You have certain rights regarding the personal information we hold about you. These include:
5.1. Access and Correction
You have the right to access the personal information we hold about you and request corrections if any data is inaccurate or incomplete. You can update your account details directly through your Hrishnali account, or contact our support team for assistance.
5.2. Data Portability
You may request a copy of your personal information in a structured, commonly used format and have the right to transfer this data to another service provider, where technically feasible.
5.3. Deletion and Erasure
You have the right to request the deletion of your personal information, subject to certain legal or contractual obligations that may require us to retain some data (e.g., for tax or fraud prevention purposes). Once deleted, your data cannot be recovered.
5.4. Opt-Out of Marketing Communications
You can opt-out of receiving promotional or marketing communications from us at any time by following the unsubscribe link in emails or updating your preferences in your Hrishnali account.
5.5. Cookies and Tracking Technologies
You can adjust your browser settings to reject or disable cookies if you prefer not to have cookies stored on your device. Please note that disabling cookies may affect your ability to use certain features of Hrishnali.com.
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6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period for your data depends on the type of information and the context in which it was collected.
Account Information: Retained for as long as your account remains active or until you request deletion.
Order Information: Retained to comply with tax, legal, and contractual obligations.
Marketing Data: Retained until you opt-out or unsubscribe from our communications.
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7. International Data Transfers
Hrishnali operates globally, and your personal information may be transferred to, stored, or processed in countries outside your home country. These countries may have different data protection laws than your jurisdiction. However, we take steps to ensure that any such transfers comply with applicable laws and that your data is protected by implementing safeguards such as Standard Contractual Clauses or other legal mechanisms.
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8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. If we make any significant changes, we will notify you via email or post. a prominent notice on our website before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
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9. Third-Party Links
Hrishnali may contain links to third-party websites or services that are not operated or controlled by us. Please note that this Privacy Policy does not apply to those third-party sites, and we are not responsible for the privacy practices or content of such websites. We recommend reviewing the privacy policies of any third-party services you interact with.
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10. Children's Privacy
Hrishnali is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent. If we discover that a child under 18 has provided us with personal data, we will take steps to delete that information as soon as possible. If you believe we may have inadvertently collected information from a child, please contact us immediately.
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11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to contact us at:
Email:support@hrishnali.com
Contact form:Contact us
We value your privacy and will make every effort to address your inquiries and concerns in a timely manner.
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12. Your Consent
By using Hrishnali.com, you consent to our collection, use, and sharing of your personal information as described in this Privacy Policy.
