At Hrishnali, we prioritize your satisfaction. If you are not fully satisfied with your purchase, we offer a comprehensive return and refund policy to ensure a smooth and transparent experience for all our customers and vendors.
Please read the following carefully to understand our policies regarding returns, refunds, and replacements.
1. General Guidelines
Products are eligible for return, replacement, or refund as per the category-specific policy listed below.
The item must be in its original condition with all tags, packaging, accessories, and documentation intact.
Returns must be initiated within the return window applicable to the specific product category.
Items must not be used, washed, altered, or damaged by the customer.
Some items may be non-returnable or non-refundable unless they are defective, damaged, or incorrect.
2. Categories and Return Window
Product Category
Return Window
Return Conditions
Electronics (phones, laptops, etc.)
7 Days
Only if defective, damaged, or wrong product delivered.
Fashion (apparel, footwear, accessories)
7 Days
Unused, unwashed, with all original tags attached.
Home, Kitchen & Furniture
7 Days
Only for damaged, defective, or wrong item.
Grocery & Consumables
Non-Returnable
Only if product is damaged, expired, or incorrect.
Books and Stationery
7 Days
Only if damaged or wrong product delivered.
Digital Products (software, eBooks)
Non-Returnable
Refund only in case of failed or wrong delivery.
Handmade, Customized Products
Non-Returnable
Refunds only if damaged during transit or wrong item delivered.
3. Conditions for Return
To be eligible for a return, please ensure:
The product must be returned in its original packaging.
Include all original accessories, manuals, warranty cards, and freebies (if any).
The product must be unused and in the same condition that you received it.
4. Non-Returnable Items
Products are non-returnable under the following conditions:
Items explicitly marked as "Non-Returnable" on the product page.
Innerwear, lingerie, socks, personal hygiene items.
Perishable goods such as food, flowers, plants, etc., unless damaged.
Digital downloads once accessed (unless incorrect or failed).
Gift cards and coupons.
5. Return Process
Initiate Request:
Login to your Hrishnali account > Go to "My Orders" > Select the order > Click "Return/Replace" > Choose the reason.
Pick-up/Drop-off:Our logistics partner will arrange a pickup within 2–5 business days.
Alternatively, you may be asked to self-ship the product (for certain locations).
Inspection:
Upon receipt, the product will be inspected to confirm eligibility based on the policy.
Refund/Replacement Initiation:
Once approved, your refund or replacement will be processed.
6. Refund Process
Refund Mode:
Refunds will be processed to the original payment method (Credit Card, Debit Card, Net Banking, Wallets, UPI, etc.) or Hrishnali Wallet, based on customer preference where applicable.
Timeline:Prepaid Orders: Refund will be processed within 5-7 business days after approval.
COD Orders: Refund will be processed to your provided bank account or via UPI within 7–10 business days after product pickup.
7. Replacement Policy
Products eligible for replacement will be replaced free of charge if stock is available.
If the product is not available for replacement, a full refund will be issued.
8. Special Cases
Damaged/Defective/Incorrect Products:
Must be reported within 48 hours of delivery. Please provide clear photographs/videos of the item and packaging.
Missing Items:
Must be reported within 24 hours of delivery with unboxing videos/photos.
9. Seller-Specific Policies
Since Hrishnali is a multi-vendor marketplace, some sellers may have their own return and refund policies. Such policies will be mentioned on the respective product pages and will override the general policy where applicable.
10. Important Notes
Refund/replacement approval is at the sole discretion of Hrishnali or the seller based on the verification process.
Hrishnali reserves the right to reject a return request if the product does not meet the return conditions.
In cases of fraudulent activity, abuse of return policy, or excessive returns, Hrishnali may refuse service.
Contact Us
For any issues or queries related to returns and refunds, please contact:
Email: support@hrishnali.com
WhatsApp: +91 7775920064
