We are committed to providing you with a seamless and reliable shipping experience across all categories and vendors on our platform. This Shipping Policy outlines the terms, timelines, charges, and conditions associated with delivering products purchased from Hrishnali.

1. Shipping Coverage

• Worldwide Shipping:  
  We deliver across the World, covering major cities, towns, and rural areas.

2. Shipping Partners

• We have partnered with leading logistics providers, including but not limited to Delhivery, Blue Dart, Ekart, Xpressbees, DTDC, and India Post, and more, ensuring safe and timely deliveries.

• Each order is assigned a logistics partner based on your delivery location, serviceability, and product nature.

3. Order Processing Time

• Standard Processing Time: 1-2 Business Days (Monday - Saturday, excluding public holidays).

• For customized, made-to-order, or bulk items, additional processing time may apply. Specific timelines will be communicated at the time of order confirmation via sellers/vendors (message section).

4. Delivery Timeframes

Note: Delivery times are estimated and may vary based on the seller’s location, product availability, courier limitations, and external factors such as weather or government restrictions. all dates and times are mentioned excluding public holidays and customs and other security checks timing's. our all shippings and deliveries are created and managed by sellers themselves.

5. Shipping Charges

• Domestic Shipping (India): All domestic shipments are free.

• International Shipping: International shipping costs are displayed at the time of checkout or via the message center, communicating with the seller.

• Seller-Specific Shipping Fees: Some sellers may charge different shipping rates based on product type or location. These charges will be displayed at checkout or via the message center, communicating with the seller.

6. Order Tracking

• Once your order is dispatched, you will receive an email and/or SMS with your tracking ID and link.

• You can also track your orders directly from your Hrishnali Account > My Orders section.

• Tracking information typically updates within 24 hours after dispatch. (depends on partner network)

7. Delivery Attempts

• Our courier partners will make up to three (3) attempts to deliver your order.

• In case of unsuccessful delivery (due to unavailability, incorrect address, or refusal to accept), the product will be returned to the seller.

• Redelivery may be attempted upon request, subject to availability and additional shipping charges.

8. Delivery Address Guidelines

• Please ensure that your complete shipping address, including PIN code and landmark, is accurate at the time of placing the order.

• Once an order is placed, the shipping address cannot be changed.  
  In rare cases, if the address needs to be updated, please immediately cancel and reorder or contact our support team at support@hrishnali.comor through the Help Center, raise a ticket.

9. Packaging

• We prioritize safe and eco-friendly packaging.

• Fragile items are packed securely to prevent transit damage.

• In case of branded shipments (fulfilled directly by vendors), packaging may reflect the brand logo and design.

10. Delay or Non-Delivery

• In rare cases of delay due to operational issues, natural disasters, strikes, pandemics, or regional disturbances, we will proactively inform you of the status.

• If your order is delayed beyond the estimated time, you may choose to wait, request a cancellation, or seek alternative solutions suggested by the Hrishnali support team.

11. Damaged, Missing, or Wrong Products

• If you receive a damaged, missing, or incorrect item:

  • Raise a complaint through My Orders > Raise Issue or via the Contact page within 48 hours of receiving the product.

  • Provide clear photos/videos as evidence along with the complaint.

• After verification, appropriate action, such as replacement, refund, or reshipment, will be taken.

12. Bulk and Special Orders

• For bulk orders, large furniture, appliances, or customized items, additional handling and shipping times may apply.

• Customers will be informed at the time of purchase and through direct communication if necessary.

13. Restricted PIN Codes

• Certain remote locations, restricted areas (military zones, border towns), and no-service areas may not be serviceable.

• In such cases, orders may be canceled, and full refunds will be processed immediately (takes 7 business days to reflect in the account).

14. Ownership and Risk

• Ownership of the product and risk of loss or damage transfer to you upon delivery.

• Hrishnali is not liable for any loss after confirmed delivery.

15. Customer Support

For any shipping-related queries or issues:

• Email: support@hrishnali.com

• Phone: +91 7775920064

Thank you for shopping with Hrishnali – Where Trust Meets Excellence.