At Hrishnali, we are committed to ensuring that our customers receive their purchases in a timely, reliable, and secure manner. We understand that the shipping experience is a critical part of your overall shopping journey, and we work diligently to provide fast, efficient, and affordable shipping solutions that meet your needs. Our Shipping Policy is designed to offer clarity and transparency at every stage of the process, from order placement to delivery. Whether you are purchasing a digital product or a physical item, our goal is to make sure that your order is handled with the utmost care and delivered in perfect condition.
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Shipping Options and Services
We offer a range of shipping options to cater to the diverse needs of our customers. Our shipping partners are carefully selected to ensure reliable service, accurate tracking, and cost-effective delivery. Depending on the destination and type of product, the following shipping options may be available:
1.Standard Shipping:
- Estimated delivery within 3-15 business days. usually faster that mentioned time it depends on distance between seller and customer.
- This option provides a balance between cost and delivery speed and is ideal for customers looking for affordable shipping rates without urgency.
- Includes detailed tracking for greater visibility of your shipment. usually tracking depends on delivery partners systems.
2. Express Shipping:
- Estimated delivery within 1-10 business days for domestic orders. usually faster that mentioned time it depends on distance between seller and customer.
- Perfect for customers who need their orders quickly, Express Shipping ensures priority handling and faster delivery times.
- Includes detailed tracking for greater visibility of your shipment. usually tracking depends on delivery partners systems.
3. International Shipping:
- We offer shipping to a wide range of international destinations, with delivery times varying based on location. usually faster that mentioned time it depends on distance between seller and customer. sometimes international shipping takes a up to 1 month or more.
- International shipping options include both Standard and Express services, giving you flexibility based on your urgency and budget.
- Includes detailed tracking for greater visibility of your shipment. usually tracking depends on delivery partners systems.
4. Digital Product Delivery:
- For digital products such as e-books, software, or downloadable media, delivery is instantaneous upon successful payment.
- You will receive an direct access through your Hrishnali account download section in account.
- Digital purchases are not subject to shipping fees, ensuring a seamless and cost-effective experience.
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Order Processing
Once your order is placed, our team works quickly to prepare it for shipping. Order processing times typically range from 1 to 2 business days. During this time, we verify payment, check product availability, and prepare the items for dispatch. For items requiring additional customization or handling, processing times may be slightly longer, but we strive to communicate any delays promptly. Orders for in-stock items are processed within 24-48 hours. Certain items, especially those made-to-order or customized, may require additional processing time. This information will be clearly stated on the product page description. If your order contains items from different vendors, each product will be shipped separately from the respective seller’s location. You may receive multiple packages, and the estimated delivery times may vary based on each vendor’s shipping policy. Once your order is processed, you will receive a confirmation email or status update on order with your shipping details, including the estimated delivery date and a tracking number (where applicable) to monitor your shipment’s progress.
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Shipping Rates
Shipping costs are calculated based on the destination, weight, and dimensions of the package, as well as the shipping method selected. We strive to keep our shipping rates competitive, offering a variety of options to suit different budgets and needs. During checkout, you will be able to view the available shipping methods for your location and select the one that best fits your requirements. we offers free shipping promotions on selected products and for orders that meet certain criteria. Be sure to check product listings or promotional banners for information on free shipping eligibility. For certain products or regions, we may offer flat-rate shipping to simplify the checkout process and provide consistent pricing. Customs and Duties (for international orders) Please note that for orders shipped outside of your country, customs duties, taxes, and import fees may be applicable. These charges are the responsibility of the buyer and vary depending on the destination country’s regulations. Hrishnali is not responsible for any additional charges or delays caused by customs clearance.
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Order Tracking
We understand that keeping track of your shipment is important. That’s why we offer comprehensive order tracking for all physical shipments. Once your order is dispatched, you will receive an email or can check order tab under account section containing a tracking details and may instructions on how to track your shipment. You can track your order using the tracking link provided in the email or by visiting the "Orders" section of your Hrishnali account. Here, you will find detailed updates on the status of your shipment, from the moment it leaves the vendor’s location to its arrival at your doorstep.
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Delivery and Receiving Orders
Once your order arrives at the shipping destination, it will be delivered by one of our trusted shipping partners. For standard shipments, delivery will occur during business hours. For express shipments, depending on the carrier, delivery may be available outside normal business hours or on weekends. For certain high-value or signature-required deliveries, the carrier may request a signature upon delivery to ensure the safe receipt of the item. If you are unavailable to receive the package, the carrier may attempt redelivery or leave a note with instructions for pickup at a local facility. We recommend monitoring your shipment’s progress using the provided tracking information to ensure timely receipt.
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Shipping Issues and Delays
At Hrishnali, we are committed to delivering your order on time. However, there are rare occasions where shipping delays may occur due to factors beyond our control, such as weather conditions, carrier disruptions, or customs clearance delays for international orders. If your shipment is delayed or you encounter any issues with the delivery, our customer support team is available to assist you. We work closely with our shipping partners to resolve any problems as quickly as possible and will keep you informed of any updates. In the case of lost or damaged shipments, we will investigate the matter and provide a resolution in accordance with our shipping policy and the carrier’s guidelines.
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Returns and Exchanges
Hrishnali strives to ensure that you are fully satisfied with your purchase. If for any reason you need to return or exchange an item, our Returns Policy outlines the steps to follow. For detailed information on returns, including eligible products, return timeframes, and shipping instructions, please refer to our Returns and Refunds section. In the case of a return or exchange, you may be responsible for the shipping costs associated with sending the item back to the vendor. However, Hrishnali works with vendors to offer free return shipping for certain items or during promotional periods. Please refer to the product page or your order confirmation email for details.
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Our Commitment to a Seamless Shipping Experience
At Hrishnali, we understand the importance of a reliable and smooth shipping process. We are dedicated to providing a superior shipping experience by partnering with trusted carriers, offering a range of delivery options, and ensuring that your orders are handled with care from start to finish. We continually strive to improve our shipping services to meet the evolving needs of our customers. If you have any questions or concerns about our shipping policies or your order, please don't hesitate to reach out to our customer support team, who are ready to assist you every step of the way.
