At Hrishnali, we are committed to providing high-quality products and a seamless shopping experience for our customers. If, for any reason, you are not completely satisfied with a purchase, we offer a comprehensive return and refund policy to ensure that your concerns are addressed efficiently and professionally.
Please read the following policy carefully to understand your rights and obligations regarding returns, refunds, and exchanges.
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1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
The item must be unused, unwashed, and in the same condition that you received it. The item must be returned in its original packaging, including all tags, labels, manuals, accessories, and any other components that were part of the original shipment. The return request must be made within 7 days from the date of delivery. Proof of purchase, such as an order confirmation email or receipt, must be provided to process the return. Non-returnable items: Perishable goods (e.g., food, flowers). Downloadable digital products. Intimate or sanitary goods (e.g., undergarments, swimsuits). Gift cards. Customized or personalized items. Hazardous materials or flammable liquids. Note: We reserve the right to reject or accept any return or refunds that does not meet these conditions.
Note: Still you can always connect us for you any issues with returns and refunds we are always there for help.
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2. Return Process
To initiate a return, please follow these steps:
1. Submit a Return Request: Contact our customer service team at support@hrishnali.com or through your Hrishnali.com account by navigating to the Orders section and selecting the Return option. Provide the order number, details of the item you wish to return, and the reason for the return.
2. Approval of Return: Once we receive your return request, our team will review it and notify you of the approval or rejection of your return within 2-5 business days. If approved, you will receive instructions on how to proceed with the return.
3. Return Shipping: For approved returns, no shipping costs on returning product. We recommend that pack product properly in packages (product, labels, tags, and other things that comes in package) and handover it to delivery person.
4. Inspection and Refund: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed within 7-15 business days, and the funds will be applied to your original method of payment or as store credit.
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3. Refunds
3.1. Refund Methods
Refunds will be issued in one of the following ways:
Original Payment Method: If you paid using a credit card, debit card, or digital wallet, the refund will be processed back to the same payment method. Depending on your financial institution, refunds may take up to 7-15 business days to appear in your account. Store Credit: If you prefer, we can issue your refund as store credit, which can be applied toward future purchases on Hrishnali.com.
3.2. Partial Refunds
In certain situations, only partial refunds may be granted, including but not limited to: Items that show signs of use or damage not caused by us. Items returned without the original packaging or missing components. Returns made after the 7-days return window but are within a reasonable time frame. products returned with wrong reasons or wrong products, mismatched with the quantity of the product.
3.3. Non-refundable/returnable Items
Certain items are non-refundable/returnable, including: Digital downloads or software products once accessed or downloaded. Items marked as final sale or clearance. Gift cards. and more
Note: Still you can always connect us for you any issues with returns and refunds we are always there for help.
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4. Exchanges
We offer exchanges for eligible items if you need a different size, color, or product. To request an exchange:
1. Submit an Exchange Request: Contact our customer service team at support@hrishnali.com with your order details and the reason for the exchange.
2. Approval and Processing: Once approved, you will be asked to return the original item. We will process the exchange after receiving the returned item and verifying that it is in original condition. Please note that exchanges are subject to product availability. If the item you wish to exchange is out of stock, you may choose a refund or a different item of equal or lesser value.
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5. Defective or Damaged Products
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of receiving the item. To process your claim, we will need: A detailed description of the defect or damage. Photographs or videos showing the issue. Your order number and proof of purchase. Upon verification of the defect or damage, we will provide a prepaid shipping label for the return, and you may choose one of the following options: A full refund. A replacement of the same product (if available). Store credit for future purchases. We take quality control seriously, and defective or damaged items are rare. However, we strive to address any issues promptly to ensure customer satisfaction.
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6. Return Shipping Costs
Customer Responsibility: Unless the product is defective, damaged, or the wrong item was sent, the customer may responsible for return shipping costs.
Prepaid Return Label: In cases where Hrishnali.com is responsible for the error or damage, we will provide a prepaid return shipping label to cover the shipping costs.
International Returns: For international orders, customers are responsible for all shipping fees, duties, and taxes associated with returns unless the return is due to an error on our part.
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7. Refund Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will typically be processed within 7-15 business days. The actual time it takes for the funds to be credited to your account may vary depending on your bank or payment provider.
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8. Non-Returnable and Non-Refundable Items
Certain products are not eligible for return or refund, including: Perishable goods such as food, plants, and flowers. Intimate items like underwear and swimsuits. Custom or personalized products made to your specifications. Digital goods, including downloadable software or digital media, once accessed or downloaded. If any non-returnable items are sent back to us, we will not be able to process a refund or return, and we may send the item back to you at your expense.
Note: Still you can always connect us for you any issues with returns and refunds we are always there for help.
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9. Gifts
If an item was marked as a gift when purchased and shipped directly to you, you may be eligible to receive store credit for the value of the returned item. Once the returned item is received and approved, a gift certificate or store credit will be sent to you.
If the item was not marked as a gift during the purchase or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the original purchaser, and they will be informed of your return.
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10. Cancellations
Orders can only be canceled if they have not yet been processed or shipped. To cancel an order, please contact our customer service team at support@hrishnali.com as soon as possible. If your order has already been shipped, you must follow the return process once the item has been delivered.
Note: Still you can always connect us for you any issues with returns and refunds we are always there for help.
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11. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and will be updated accordingly. We encourage you to review this policy periodically to stay informed of any updates.
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12. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please feel free to contact us at:
Email:support@hrishnali.com
Contact From:Contact us
We are here to assist you with any questions regarding returns, refunds, or exchanges.
